Delivery Policy

Mainland UK Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
Next Day Delivery (Order Before 2pm) Next Day (Before 6pm) Yes Yes FREE
Next Day Delivery (Order Before 2pm) Next Day (Before Midday) Yes Yes £7.99
Next Day Saturday Delivery (Order Before 2pm) Next Day (Before 6pm) Yes Yes £7.99
Royal Mail 1st Class 1 - 3 Working Days No No FREE
Local Delivery (TA1 to TA24 Postcodes) N/A N/A N/A FREE

While we endeavour to honour Next Day Delivery and Saturday Delivery options, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control.

Non-Mainland UK and International Delivery

We are sorry but we are unable to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 2pm on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Saturday.

Will I need to sign for my order?

If you have chosen the Special Delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01823 330976 or email us at orders@partyonballoons.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Party On Balloons Ltd
1 Gravelands Lane, Henlade, Somerset, TA3 5DL

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01823 330976 or by email at info@partyonballoons.co.uk. We will then advise you on the best course of action. Due to the products being perishable we will require notice within 24 hours of delivery if the inflated balloons arrive damaged or faulty.

Please do not return a damaged order to us without contacting us first.