Please read our delivery policy carefully to ensure your balloon will arrive on the required date. We cannot be held responsible if your balloon doesn't arrive on time, our courier partners may experience delays that are outside of our control.
We recommend that you choose a delivery date 1 or 2 days ahead of your required date.
Mainland UK Delivery Rates
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Courier Delivery (Order Before 1pm)||Next Day (Before 6pm)||Yes||Yes||FREE|
|Premium Delivery (Order Before 1pm)||Next Day (Before 12pm)||Yes||Yes||£7.99|
|Saturday Delivery (Order By 1pm on Friday)||Next Day (Before 6pm)||Yes||Yes||£7.99|
|Sunday Delivery (Order By 1pm on Friday)||Next Day (Before 6pm)||Yes||Yes||£9.99|
|Local Delivery (TA1 to TA24 Postcodes)||N/A||N/A||N/A||FREE|
While we endeavour to honour Next Day Delivery, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control (e.g traffic conditions, breakdowns & technical issues)
Please Note: All orders are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where our couriers experience issues or create changes to the service which means your delivery is delayed or expedited. If your delivery arrives one working day (Monday to Friday) later/earlier than the requested delivery date, we will not provide a refund, except where you have chosen a timed premium service (pre-12 /1 pm), in which case we will refund the associated cost for this service. If your delivery is more than one working day (Monday to Friday) late, we may provide a refund depending on the circumstances. Weekend deliveries are subject to additional costs, if the selected date for preferred delivery is not met, we will refund the associated charge for that day. Please be aware that providing a delivery is made or attempted to be made within the additional time frames specified then a refund will not be provided. Attempted delivery also refers to occasions where a driver is unable to deliver as the recipient is unavailable or if the delivery is refused but still within the time frames specified above. Balloons themselves are non refundable provided they are not delivered more than one working day later than the preferred date selected.
Highlands, Islands & Non-Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Courier Delivery (Order Before 1pm)||48 Hours||Yes||Yes||£7.99|
Choosing Your Delivery Date
You can order at any time in advance of needing your balloon, and choose a delivery date at the checkout. Orders placed before 1pm can be sent for next day delivery (excluding Saturdays, Sundays and Mondays - orders for these days will need to be placed before 1pm on Friday).
You will be asked for a desired delivery date so that we can deliver your balloon in perfect condition. With an average float time of 2 - 3 weeks, we would recommend requesting delivery for 1 or 2 days before it's required to cater for any courier delays. If there are any issues with your balloon upon delivery and inspection then we ask to be notified immediately so as to primarily create a replacement balloon within the time frame required for dispatch. If there is no response to our requests then we will issue a replacement balloon unless otherwise notified by 1pm on the day of delivery. If there are specific requests then these will be dealt with on a case by case basis.
Please allow one additional working day for delivery. If your event is at 9am or earlier on a certain day, then please allow 2 extra days as delivery issues cannot be rectified by 9am the day after a due date.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 1pm on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Sunday. We cannot guarantee a time for your balloon to be delivered - this is set by the courier and is usually communicated to you on the day of delivery by them.
Will I need to sign for my order?
All of our services require a signature, you will have to sign for your parcel upon receipt. You can choose to update your delivery preferences via the text/email notification on the day of delivery or leave a signed note on your door explaining the requested delivery location on the property.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons. We do not call before arriving, leaving any special instruction for us to do this will be ignored.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01823 426008 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
At present we do not offer a collection service.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01823 426008 or by email at firstname.lastname@example.org. We will then advise you on the best course of action. Due to the products being perishable we will require notice within 24 hours of delivery if the inflated balloons arrive damaged or faulty.
Please do not return a damaged order to us without contacting us first.