Mainland UK Delivery Rates
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Next Day Delivery (Order Before 1pm)||Next Day (Before 6pm)||Yes||Yes||FREE|
|Next Day Delivery (Order Before 1pm)||Next Day (Before Midday)||Yes||Yes||£7.99|
|Next Day Saturday Delivery (Order Before 1pm)||Next Day (Before 6pm)||Yes||Yes||£7.99|
|Royal Mail 1st Class||1 - 3 Working Days||No||No||FREE|
|Local Delivery (TA1 to TA24 Postcodes)||N/A||N/A||N/A||FREE|
While we endeavour to honour Next Day Delivery and Saturday Delivery options, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control.
Please Note: All orders are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where our couriers experience issues which means your delivery is delayed. If your delivery is one day late, we will not provide a refund except where you have chosen Saturday delivery or a timed premium service, in which case we will refund £7.99. If your delivery is more than one day late, we may provide a refund depending on the circumstances.
Choosing Your Delivery Date
You can order at any time in advance of needing your balloon, and choose a delivery date at the checkout. Orders placed before 1pm can be sent for next day delivery (excluding Sundays and Mondays). You will be asked for a desired delivery date so that we can deliver your balloon in perfect condition. With an average float time of 2 - 3 weeks, we would recommend requesting delivery for the day before it's required to cater for any courier delays.
Non-Mainland UK and International Delivery
Delivery for non-mainland UK addresses, including the Scottish Highlands and Islands, Northern Ireland and the Channel Islands, is calculated at the checkout.
Please Note: Delivery to Northern Ireland takes two days, so please bear this in mind when ordering.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 1pm on the same day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Saturday.
Will I need to sign for my order?
If you have chosen the Special Delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01823 426008 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Party On Balloons Ltd
1 Gravelands Lane, Henlade, Somerset, TA3 5DL
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01823 426008 or by email at firstname.lastname@example.org. We will then advise you on the best course of action. Due to the products being perishable we will require notice within 24 hours of delivery if the inflated balloons arrive damaged or faulty.
Please do not return a damaged order to us without contacting us first.