Please read our delivery policy carefully to ensure your balloon will arrive on the required date. We cannot be held responsible if your balloon doesn't arrive on time, our courier partners may experience delays that are outside of our control.
We recommend that you choose a delivery date 1 or 2 days ahead of your required date.
If you are choosing a Sunday or a Monday delivery slot then please be aware that in some cases our courier partner (DPD) are bringing some deliveries forward to the Saturday to free up volume space for key NHS contracts. If this will cause an issue then please contact us on firstname.lastname@example.org and we can look to help further with any enquiry.
Mainland UK Delivery Rates
|Courier Delivery (Order Before 2pm)
|Chosen Delivery Day (Before 7pm)
|Pre 1pm Delivery (Order Before 2pm)
|Chosen Delivery Day (Before 1pm)
|Weekend Delivery (Order By 2pm on Friday)
|Chosen Delivery Day (Before 7pm)
While we endeavour to honour your Chosen Delivery Day, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control (e.g traffic conditions, breakdowns & technical issues)
Please Note: All orders are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where our couriers experience issues or create changes to the service which means your delivery is delayed or expedited. If your delivery arrives one working day (Monday to Friday) later/earlier than the requested delivery date, we will not provide a refund. If your delivery is more than one working day (Monday to Friday) late, we may provide a refund depending on the circumstances. Weekend deliveries are subject to additional costs, if the selected date for preferred delivery is not met, we will refund the associated charge for that day. Please be aware that providing a delivery is made or attempted to be made within the additional time frames specified then a refund will not be provided. Attempted delivery also refers to occasions where a driver is unable to deliver as the recipient is unavailable or if the delivery is refused but still within the time frames specified above. Balloons themselves are non refundable provided they are not delivered more than one working day later than the preferred date selected.
Highlands, Islands & Non-Mainland UK Delivery
|Courier Delivery (Order Before 2pm)
Choosing Your Delivery Date
You can order at any time in advance of needing your balloon, and choose a delivery date at the checkout. Orders placed before 2pm can be sent for next day delivery if the delivery date is available at the checkout (excluding Saturdays, Sundays and Mondays - orders for these days will need to be placed before 2pm on Friday). We recommend that you choose a delivery date 1 or 2 days ahead of your required date.
Please note that our courier partners do not collect on weekends and as such all deliveries for a selected date which falls on a Sunday or Monday will be dispatched on the Friday prior to the selected Sunday/Monday. In recent times the excess volumes in the courier networks have meant that on occasion they may deliver your item early (Saturday or Sunday) If this is an issue then please choose another date as we cannot control these decisions.
You will be asked for a desired delivery date so that we can deliver your balloon in perfect condition. With an average float time of 2 - 3 weeks, we would recommend requesting delivery for 1 or 2 days before it's required to cater for any courier delays. If there are any issues with your balloon upon delivery and inspection then we ask to be notified immediately so as to primarily create a replacement balloon within the time frame required for dispatch. If there is no response to our requests then we will issue a replacement balloon unless otherwise notified by 2pm on the day of delivery. If there are specific requests then these will be dealt with on a case by case basis.
The delivery times and/or services available are subject to change as there are seasonal fluctuations, we reserve the right to amend delivery choices and will highlight these on delivery update pages, these are subject to review on a 30 day basis, please check our delivery updates page for the latest information.
Please note that if a delivery date falls on a Friday then we send all parcels on a next working day service with DPD, if there is an issue with the delivery or if the slot is missed then DPD will default to delivering on the next working day (Monday). You will be notified of any issues directly from DPD and if so you can contact us on: email@example.com and request for us to upgrade this delivery to a premium Saturday/Sunday service, we will make the arrangements on your behalf, in some cases this may involve an additional fee from DPD to complete. Due to the way in which DPD work and the volume of parcels that we send we are not notified of any delays as they communicate directly to the customer using the credentials provided on your order (email/mobile). If there is any confusion regarding which date to choose then feel free to contact us and we will look to assist in a timely manner.
If a delivery slot for a parcel is missed or refused for any reason (providing the original refusal is within the +1 working day policy for delivery dates) then DPD will attempt to redeliver on the next working day up to and including a maximum of 3 attempts, after these 3 seperate attempts the parcel will be returned to us at POB and we will not be liable for a refund on the item(s) as they are bespoke made and we cannot control the times to which they can be received, please make allowances and/or arrangements for these delivery slots to be met. Communications regarding the delivery slots are sent directly from the local delivering depot of DPD and are usually set by 11am on delivery days, please note this can vary in busy times and in certain geographical areas of Scotland and the Highlands.
Please allow one additional working day for delivery. If your event is at 9am or earlier on a certain day, then please allow 2 extra days as delivery issues cannot be rectified by 9am the day after a due date.
Can I choose a different delivery address to my billing address?
Yes, during the checkout process you can send your order to a different address than your billing address - a large percentage of our balloons are ordered this way.
However, we require your delivery address (including the postcode) to be correct before we ship your order. We cannot change the delivery address once your order has been shipped without incurring a cost. If you require us to change your shipping address after your order has been shipped, we will require you to pay the necessary fee to enable us to do this.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 2pm on the day prior to the preferred delivery date. Any orders placed after that time will be dispatched on the working day before your desired delivery day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
I need my balloon for an event at the weekend, what day should I choose?
If your event is on a weekend, we recommend choosing Thursday for delivery. This allows Friday for re-delivery incase of any unforeseen delivery issues on the Thursday.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 20.00 Monday to Satuday. We cannot guarantee a time for your balloon to be delivered - this is set by the courier and is usually communicated to you on the day of delivery by them.
Will I need to sign for my order?
All of our services require a signature, you will have to sign for your parcel upon receipt. You can choose to update your delivery preferences via the text/email notification on the day of delivery or use the app provided by our partner, DPD.
Special delivery instructions
Our courier partner, DPD now require all special instructions to come directly from the customer via the tracking link and/or app (if downloaded). No special instructions for leaving a parcel in a particular area will be followed if supplied by us. Please use the tracking information provided when your order is shipped to update your preferences.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01823 426008 or email us at firstname.lastname@example.org.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
At present we do not offer a collection service.
Understanding my delivery
Each of our products are sent in double strength, tissue lined boxes (packages are sent in two boxes due to excess size). Each order receives a consignment number from our courier partner, DPD and this can be used to track the order via the link provided to you on the day prior to delivery or by using the recommended DPD app available at the Apple Store or via the Google store. Please note that larger orders are split into two or more boxes and as such they are subject to their own delivery rules as set out above in the 'Choosing Your Delivery' section. On occasion multiple items can be split between different drivers depending on the geography of your chosen delivery location and/or the volume that they can carry, it is always our aim that all parts of a delivery are delivered together although we have no control over this aspect of our service. If one or more of your deliveries are delayed then they are subject to our +1 day delivery rules as set out above.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01823 426008 or by email at email@example.com. We will then advise you on the best course of action. Due to the products being perishable we will require notice within 24 hours of delivery if the inflated balloons arrive damaged or faulty. Our standard policy is to provide a next day, like for like replacement product if a balloon arrives damaged which falls in line with our +1 day delivery policy providing we have been notified within 24 hours of signed for receipt. We will always contact you via email prior to dispatch of a replacement product, should you need to make changes to any or all of the order (including delivery address and/or personalisation) or have other requests which require manual attention then this will need to be completed by 2pm on the day of dispatch otherwise we will revert to the standard policy of like for like replacement within +1 working day.
Please do not return a damaged order to us without contacting us first.