During the checkout process you will be asked to select a delivery date. There is a small additional charge for delivery before 1pm as the courier costs are higher. Please read our delivery policy carefully to ensure your balloon will arrive on the required date. We cannot be held responsible if your balloon doesn't arrive on time, our courier partners may experience delays that are outside of our control.
All of our gift balloons will be inflated with helium, tied with ribbons and attached to a weight, which varies according to the style of balloon you are choosing. They arrive in a standard packing box which is securely taped.
The majority of our balloon styles can be personalised with your own text, up to 40 characters. In some cases we can increase this character count although this will have an impact on the text size. Alterations to text length can be added under the ‘special instructions’ section during the checkout process.
We make and ship your inflated balloons the day before your desired delivery date. These are collected in the early evening by our courier partners and immediately start their journey to you or your intended recipient.
Free delivery is included with all inflated balloons and you choose your delivery date as part of the checkout process. We offer a pre-1pm delivery option, which carries an additional charge of £7.99.
We primarily use UK Mail as our courier of choice. You will receive email/text updates of a 1 hour delivery slot on the morning of the delivery date chosen. If this doesn’t suit you there are options on the email/text to amend your delivery time or you can use the card that will be left at the address to contact the courier office to collect it yourself or arrange re-delivery. However, we recommend that you make sure you, or the intended recipient, are available on the day of your delivery to ensure the balloon arrives in the best possible condition.
We have fewer than 1 in 200 that arrive with an issue. If this is unfortunately the case for you then please send a picture of the damaged balloon immediately to us at firstname.lastname@example.org. We will contact you back on the number provided on the order or via email if no number is provided to ask what you would like to do. If a replacement is still within your time frame and it is before 1pm then we will ship a replacement immediately. We will also offer a full refund if required. Please note that due to the fact that these are perishable items and usually for 1 day events, we will not refund balloons when we are notified more than 24 hours after the delivery time.
We offer virtually endless choices for colours and for personalisation. So as not to make it too confusing we have narrowed down the choices for our most popular colour sets which have been curated from over 20 years of industry knowledge. If you would like to make something truly bespoke then please use the 'Choose Your Own' option when ordering your product or drop us an email at email@example.com and we can make and confirm these changes.
You can order as far in advance as you need to using our date selector tool. However, if you would like your balloon quickly you can order up until 1pm Monday - Friday for delivery next day to any UK residential or business address, as long as the delivery date is available at the checkout.
Helium is a non combustible and non flammable gas and, although helium is not poisonous, it can cause death by asphyxiation or by damaging your lungs. This message is backed by the British Compressed Gases Association and you can visit them here www.bcga.co.uk.
Our signature balloons have a float time of approximately 2 weeks, but this can vary hugely depending on how and where they are kept. Helium does not like the cold so leaving it in a garage or a car overnight will reduce the life of the balloon dramatically. Keeping it at room temperature will always ensure it looks it’s best for the longest period of time. Foil balloons, which we also offer inflated, have a float time of 7-10 days.
If you have made the mistake of inputting the wrong delivery address then simply email us as soon as possible and we will change it for you. Be sure to add your order number and new delivery address and we will acknowledge the change. We cannot change your delivery address once your order has been shipped.
Our gift cards have a 110 character limit. This is to make sure your words fit beautifully on the card, and are legible for the recipient. We find that this is usually enough for our customers to say what they would like to.