We love getting customer feedback here at Party On Balloons...and we also love sharing it with you! Here's what some of our customers have to say about us.

4.9/5
Rated by 3033 customers
Amazing product
12th March 2021

Item ordered months previous to the date needed... Communication was brilliant throughout, from ordering to a reminder closer to the time, despatch and then a specific delivery time. Beautiful item too! I will be back. Many thanks! ?

Lucymariesataylor
Fantastic
12th March 2021

So efficient! Beautiful packaging.

Ange.westacott
Fantastic
12th March 2021

Would recommend and use again

Chappellamanda
Excellent
12th March 2021

Excellent service

Sam_ivesthfc
Disney balloon
12th March 2021

Brilliant service, balloon is still up nearly a week later. Wonderful surprise for the kids to tell them we’re going to Disney

Loopy_lou89
Nothing to complain about
12th March 2021

Great service and it arrived on time

Lianepearson
Balloons look amazing
11th March 2021

Amazing service, needed to change order to deliver before 1pm and was delivered on the right day. Balloons look amazing and are still inflated a week later. Definitely would recommend

Ghafour_hussain
Excellent
11th March 2021

Delivery was on time and the parcel was wrapped securely.

Harpz_27
Excellent
11th March 2021

The ordering process was simple and the balloon was deliver prompt on the day requested.

Christ_444
18thBirthday Ballon
11th March 2021

I don’t normally write reviews but I’m making an exception. The Ballon was Beautiful. The device was excellent and at a reasonable price.

Vardy404
Balloon deflated on arrival, replacement arrived two days later
10th March 2021

Communication via email was the only way that I could raise the problem with the deflated balloon which was extremely frustrating. No allowance was made about the fact that I was working and didn’t pick up the response to my email until it was too late to send a replacement for the next day. A good will gesture wasn’t even offered. What was meant to be a lovely birthday surprise for my twelve year old niece was ruined. I chose Party On Balloons because of the reviews on their website but I should have checked Trustpilot. The reviews there are a true reflection of the service you receive. The balloon was not the issue just the appalling customer service. I suspect this review will be lost in the ether with the other ones which are less than complimentary about Party on Balloons’ service.

Caroline
Response from Party On Balloons on 11 Mar 2021 Thank you for your review, apologies that you feel the service has not been as you would wish. We send fragile items and so we have a very responsive service to deal with any issues upon notification. We have sent a replacement at the first point that we could and we have upgraded the delivery to a premium service to arrive the following morning. Like many internet based retailers we have opted to communicate via email and not phone lines at present as our customer service workforce are working remotely so with emails everything is accessible and traceable in all locations immediately. We do not offer compensation for items but we offer full refunds and replacements which we have on this occasion. We are also sorry that there was an issue with the first delivery and that the box was damaged by our courier partner, DPD, we log all issues with them in an attempt to offerr a better service in the future.
Good communication
10th March 2021

Able to change my date closer as there was a cancellation and let me know and gave me an option to refund

Juliie_laiis
Quick service
10th March 2021

Amazing, thank you so much

Lucy
It got the reaction we wanted!
10th March 2021

My mother loved it so much she now wants to order others for her friends. I shall be re-ordering from Party On Balloons. Excellent delivery service and packaging.

Loubeckerman
Excellent
10th March 2021

An excellent company to order from. The balloons arrived on time and were delivered safely. Ordering was easy and I was kept informed with emails. Thank you!

Dellarobins
Would recommend
10th March 2021

Reliable, great communication and service

Louise_470
Delivered to door by the chief
09th March 2021

Seamless service

Gmh2902
Great product and service
09th March 2021

Ordered these for a friend and they went down SO well! Really effective and great communication when I had a query.

Victorialyall
I'm told it just floated up out of the box when my sister opened it.
09th March 2021

It did everything I hoped it would. And PoB were incredibly helpful beforehand with advice about ordering and timing. FYI if you order it to arrive the day before the helium is still doing its thing in the balloon.

Phil
Perfect service
09th March 2021

Absolutely love it. Deliver on time. Amazing services. The balloon was how I wanted it. I would definitely use party on balloons again. Thank you once again

Ranuhans
Easy and very professional
08th March 2021

The purchase was easy to make, website was clear to navigate and delivery was prompt

Aneeta_94
10 of 10
05th March 2021

We love 10 of 10

Julianass28
Amazing Service
05th March 2021

The Balloon for my wife's Birthday arrived on the day I requested and was fully trackable from start to finish. My wife loved the balloon so thank you so much for making her day that little bit more special.

Zara.tark
Fabulous Balloons
04th March 2021

I ordered a balloon gift for my mums birthday, was the first time doing it so was a little dubious whether it would arrive in perfect condition but it did and mum loved it - Thank you!!

Kirsty.McAlpine83
Excellent Service
04th March 2021

Loved the balloon. Would definitely order from here again

Fmarshall
Fabulous
04th March 2021

Just fabulous . Looked really rich , stylish and arrived on time !

Margaritahannan1
Balloons
04th March 2021

Fantastic service and amazing product. Girlfriend made up with her Birthday Balloons!! ??

Jackgreen280