We love getting customer feedback here at Party On Balloons...and we also love sharing it with you! Here's what some of our customers have to say about us.

4.9/5
Rated by 3044 customers
Such an amazing Service!
14th March 2021

The baloons were packaged amazingly and were exactly how I wanted! Perfect for a lockdown birthday! I will definitely be using them again!!!

Reena_diyar
Ordered for Mothers day.
13th March 2021

Hasn't arrived even though I chose the day of delivery and hasn't even been shipped yet. This was just something special for my partner to feel appreciated as a mother and they aren't here for me to put put for her.

Jamie.thomas88
Response from Party On Balloons on 14 Mar 2021 Thank you for your review, we did not send this order because when selecting your delivery date you have chosen the 25/03 instead of a date that is appropriate for Mother's Day deliveries, when your order came in we did notice this and sent you an email on the 09/03 highlighting the following: "Many thanks for your order just placed. Just wanted to check, you have chosen the 25th March for delivery, but Mother's Day is Sunday 14th. Just wanted to check you are aware you have chosen a fortnight later." I am sorry that you had a mix up on the delivery dates, we will contact you directly again with a resolve. Kind Regards Ben @ Party On Balloons
Balloon Package
13th March 2021

Excellent service from start to finish balloons came perfectly packaged and was fully informed of delivery details after purchase. Great service would definitely order from this company again.

Alicia_tobierre
Spot on!!
13th March 2021

Delivery was on time, balloon as expected and good communication

Veena1
Beautiful design
13th March 2021

Beautiful design. Arrived on time and even more stunning than expected

Lucyrootes
Baby shower balloon
12th March 2021

Soo happy with my balloon. Great service and presentation. The problem is I now want one for every occasion!! I would definitely order again!

Lauraj_31
Gorgeous
12th March 2021

Arrived on the day that was expected. Having it personalised made my husbands birthday more special. Thank you and will definitely use your services again!

Wendyjohnson755
Amazing
12th March 2021

Really lovely balloons for a special occasion, would highly recommend

William.retter
5 stars
12th March 2021

Easy to use web site, good communication on delivery

Marcia.viccars
Amazing service!
12th March 2021

Very good delivery! And I was super impressed with the balloon. It’s now a week on and it’s still standing strong. Good prices too ? would definitely use this company again.

Hannah.m.staples
First class
12th March 2021

Fast, efficient and top quality. Absolutely recommend and will be using again definitely. Thank you.

Mratcliffe1878
Amazing product
12th March 2021

Item ordered months previous to the date needed... Communication was brilliant throughout, from ordering to a reminder closer to the time, despatch and then a specific delivery time. Beautiful item too! I will be back. Many thanks! ?

Lucymariesataylor
Fantastic
12th March 2021

So efficient! Beautiful packaging.

Ange.westacott
Fantastic
12th March 2021

Would recommend and use again

Chappellamanda
Excellent
12th March 2021

Excellent service

Sam_ivesthfc
Disney balloon
12th March 2021

Brilliant service, balloon is still up nearly a week later. Wonderful surprise for the kids to tell them we’re going to Disney

Loopy_lou89
Nothing to complain about
12th March 2021

Great service and it arrived on time

Lianepearson
Balloons look amazing
11th March 2021

Amazing service, needed to change order to deliver before 1pm and was delivered on the right day. Balloons look amazing and are still inflated a week later. Definitely would recommend

Ghafour_hussain
Excellent
11th March 2021

Delivery was on time and the parcel was wrapped securely.

Harpz_27
Excellent
11th March 2021

The ordering process was simple and the balloon was deliver prompt on the day requested.

Christ_444
18thBirthday Ballon
11th March 2021

I don’t normally write reviews but I’m making an exception. The Ballon was Beautiful. The device was excellent and at a reasonable price.

Vardy404
Balloon deflated on arrival, replacement arrived two days later
10th March 2021

Communication via email was the only way that I could raise the problem with the deflated balloon which was extremely frustrating. No allowance was made about the fact that I was working and didn’t pick up the response to my email until it was too late to send a replacement for the next day. A good will gesture wasn’t even offered. What was meant to be a lovely birthday surprise for my twelve year old niece was ruined. I chose Party On Balloons because of the reviews on their website but I should have checked Trustpilot. The reviews there are a true reflection of the service you receive. The balloon was not the issue just the appalling customer service. I suspect this review will be lost in the ether with the other ones which are less than complimentary about Party on Balloons’ service.

Caroline
Response from Party On Balloons on 11 Mar 2021 Thank you for your review, apologies that you feel the service has not been as you would wish. We send fragile items and so we have a very responsive service to deal with any issues upon notification. We have sent a replacement at the first point that we could and we have upgraded the delivery to a premium service to arrive the following morning. Like many internet based retailers we have opted to communicate via email and not phone lines at present as our customer service workforce are working remotely so with emails everything is accessible and traceable in all locations immediately. We do not offer compensation for items but we offer full refunds and replacements which we have on this occasion. We are also sorry that there was an issue with the first delivery and that the box was damaged by our courier partner, DPD, we log all issues with them in an attempt to offerr a better service in the future.
Good communication
10th March 2021

Able to change my date closer as there was a cancellation and let me know and gave me an option to refund

Juliie_laiis
Quick service
10th March 2021

Amazing, thank you so much

Lucy
It got the reaction we wanted!
10th March 2021

My mother loved it so much she now wants to order others for her friends. I shall be re-ordering from Party On Balloons. Excellent delivery service and packaging.

Loubeckerman
Excellent
10th March 2021

An excellent company to order from. The balloons arrived on time and were delivered safely. Ordering was easy and I was kept informed with emails. Thank you!

Dellarobins
Would recommend
10th March 2021

Reliable, great communication and service

Louise_470